Sr. UKG WFM Consultant (Remote)
Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG & SAP Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence. Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year. Due to our rapid growth, we are looking for a remote Sr. UKG WFM Consultant to join our team. As a Sr. UKG WFM Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management (formerly UKG Dimensions). What you’ll do: Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment. Partner with our clients to help configure and advise on UKG Pro WFM solutions such as, Timekeeping, Absence Management, Advanced Scheduling, and Forecasting. Demonstrate a comfortable ability working across many verticals, such as: Hospitality, Healthcare, Retail, Manufacturing and Production, etc. Build meaningful relationships with our clients and advise them how to best use their UKG systems. Assist in mentoring other WFM Consultant teammates through their projects, and delegate solutioning as needed. Draw on your industry and WFM expertise to develop, maintain, and implement Timekeeping, Scheduling, and Advanced Scheduling solutions to help clients solve business problems through their WFM system. Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications. Document, analyze, test, and modify WFM system based on and related to client and system design specifications. Model Mosaic’s customer service vision of Guide, Anticipate, Exceed! How you’ll be measured: Maintaining target utilization rate Maintaining Core and Advanced Scheduling UKG certification and to be considered a Subject Matter Expert (SME). Completion of projects on with a focus on a high-quality deliverable and client experience Mentoring WFM Consultants through first projects and delegating functional solutions to others. Strong ability to develop complex functional design solutions in the product (or specialty area) that meet clients’ needs. Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention. Managing day-to-day operational activities, including timekeeping, scheduling, and maintaining your client workload in a professional, timely manner. What we offer you: An opportunity to autonomously own your projects and be the driving force through the implementation. The ability to share your expertise to inspire confidence with our clients in using their WFM system. A competitive salary of $120,000-$150,000 with bonus potential Comprehensive benefits, perks, and PTO package An award-winning company culture in a flexible, remote environment What makes you successful: Need to haves: 5+ years of HRIS consulting experience. Expert UKG Core and Advanced Scheduling configuration. Ability to work fully remote and travel up to 40% as needed for client work Nice to haves: A completed Bachelor’s degree from an accredited University UKG Core and Advanced Scheduling certifications