Staff Software Engineer - Trust & Safety

Accountabilities: Lead the design and development of Trust & Safety systems that detect, prevent, and remediate fraud, abuse, and policy violations across platform workflows.

• Architect and build scalable full-stack systems (microservices, APIs, and data-driven services) that enforce Trust & Safety policies across users and internal operations
• Develop tools and workflows to investigate, monitor, and mitigate risks such as billing anomalies, credential misuse, and suspicious platform activity
• Define system architecture and engineering standards for a new Trust & Safety domain, including data models, detection logic, and enforcement mechanisms
• Partner with cross-functional teams (product, operations, legal, and clinical stakeholders) to translate policy requirements into technical solutions
• Build and integrate automated detection systems using modern data pipelines and infrastructure
• Lead technical decision-making across planning, design, implementation, deployment, and post-launch monitoring
• Mentor engineers, review system designs, and establish best practices for reliability, scalability, and maintainability
• Contribute to on-call support and incident resolution for high-priority Trust & Safety issues

Requirements: Experienced senior-level engineer with deep expertise in backend, full-stack, and distributed systems, and a strong focus on system reliability and abuse prevention.

• 8+ years of software engineering experience in production environments
• At least 1+ year of hands-on experience in Trust & Safety, fraud prevention, or risk systems
• Experience helping build or shape a new engineering team or function from the ground up
• Strong full-stack engineering experience with database-backed applications (SQL and/or NoSQL)
• Experience designing and building microservices-based architectures
• Proven ability to work across technical and non-technical stakeholders in cross-functional environments
• Experience leading architecture discussions, defining patterns, and mentoring senior engineers
• Strong ownership across the full software lifecycle: design, implementation, deployment, monitoring, and iteration
• Experience working on complex, high-reliability systems with measurable real-world impact
• Strong debugging and incident response skills, including on-call experience

Nice to have:

• Startup or early-stage product experience
• Experience with AWS or other cloud platforms
• Background in Node.js and TypeScript environments
• Familiarity with Kafka or event-driven architectures
• Experience in highly regulated or mission-critical domains (finance, healthcare, security systems)

Benefits:

• 100% remote work across the United States (excluding Hawaii)
• Competitive compensation with equity
• Comprehensive medical, dental, vision, life, and disability insurance
• HSA/FSA options for healthcare and dependent care
• 401(k) retirement savings plan
• Generous paid time off, including annual company-wide shutdown periods
• Paid parental leave for all parents
• Monthly wellness stipend and wellness initiatives
• Home office stipend plus monthly internet/phone support
• Employee Assistance Program (EAP) for mental and physical well-being
• Quarterly team stipend for collaboration and team-building activities
• Inclusive employee resource groups fostering belonging and community

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