Strategic Client Success Manager
About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: Responsibilities include serving the customers, driving growth through value delivery and anticipating and mitigating risks. You will define robust strategic account plans while closely tracking with tactical execution. The Strategic Accounts, Customer Success Manager assists in creating the communication and launch strategy for large enterprise accounts, to ensure appropriate growth metrics are exceeded and customer satisfaction is at its highest. You will develop strong relationships and become the Trusted Advisor to our Strategic Customers. This role will also identify new business opportunities as well as areas of improvement among existing customers. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications. How You Will Make an Impact: Account management from kickoff, launch through the customers’ life cycle Lead point of contact for all customer account management matters Drive a value based dialog with the Customer / Partner - defining joint success and value metrics and effectively communicating value realization through the customer’s lifecycle Suggest solutions and innovative ideas to meet client needs Develop broad and deep relationships in the accounts with operational and leadership in functional groups such as HR, Payroll, Business, IT, Finance, Operations and management team Develop trusted advisor relationships in the accounts with key customer stakeholders, and executive sponsors Collaborate with Growth and Marketing teams to drive maximum adoption What You Bring to The Team: BA/BS degree in Business Administration or relevant field Proven work experience of 7-10+ years in Customer Success at a fast-moving HCM (Human Capital Management) / SaaS company managing Fortune 500 companies (national accounts); ideally with some time spent in business development / sales Worked in cross-functional collaborative environments Comfortable with ambiguity and rapidly evolving domain Demonstrable ability to communicate, present and influence customer stakeholders including C-level Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or HubSpot), Catalyst and MS Office Understanding of sales performance metrics or KPI’s What We Offer: Exceptional health, vision, and dental care Opportunity for equity ownership Life and AD&D, short- and long-term disability Employee Assistance Program Employee Resource Groups Fun company outings and events Unlimited PTO 401K with company match High-performing cultures aren't built in silos, they thrive on partnership. At DailyPay, we Commit Together to an inclusive, professional environment where multifaceted perspectives are our greatest competitive advantage. We recognize that our team members don’t live “single-issue lives,” and we lean into the wide-ranging backgrounds and life stages that sharpen our collective decision-making. In our high-trust environment, we empower you to Challenge Norms. We’ve created a space where it is safe to ask difficult questions, disrupt the status quo, and share bold perspectives without fear of professional fallout. We believe that by checking our own assumptions and staying curious about the experiences of others, we arrive at better, more innovative results. We provide the space for you to do your best work through peer advocacy and transparent career development. If you are looking for a culture that values intellectual honesty, celebrates the unique lived experiences of its people, and thrives on collective success, you’ll find it here. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable. DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.