Supply Chain Business Systems Analyst (IT)

Arterra Wines Canada is a pioneer in the Canadian wine industry with 150 years of experience, seeking a Supply Chain Business Systems Analyst to join their IT team. This role focuses on supporting and optimizing the ERP ecosystem by bridging logistics and technology to enhance supply chain operations.

Responsibilities

• Support the lead analysts in conducting workshops with Supply Chain and Operations stakeholders to capture and document business needs
• Assist in the creation of high-quality Business Requirement Documents (BRDs) and Functional Design Documents (FDDs) for supply chain enhancements
• Learn to conduct detailed assessments of current supply chain processes (Inventory, Procurement, Distribution) to identify areas for digital optimization
• Map out "as-is" and "to-be" process models to ensure technical solutions align with operational realities
• Assist in the configuration and maintenance of core Supply Chain modules within the ERP system
• Act as a first-line technical resource for supply chain users, troubleshooting system issues and coordinating with senior leads or vendors for resolution
• Support the end-to-end testing cycle, including the development of test scripts and participation in User Acceptance Testing (UAT)
• Monitor data flows between supply chain operations, sales, and external logistics partners to ensure accuracy and performance
• Actively engage in training sessions to deepen expertise in ERP capabilities (JDE preferred) and industry best practices
• Help maintain system documentation, user manuals, and training materials to empower the broader operations team
• Support data-driven decision-making by assisting with reports and dashboards using tools like PowerBI or Hubble

Skills

• 1–3 years of experience in a business systems analyst, systems analyst, or IT support role, preferably within a supply chain or manufacturing environment
• Post-secondary degree in Information Technology, Supply Chain Management or a related field
• Foundational understanding of how ERP systems function. Previous experience with JD Edwards (JDE) is considered a significant asset but not mandatory
• Familiarity with the IT project delivery lifecycle, including documentation standards (BRDs/FDDs) and a general understanding of databases or data mapping
• Excellent verbal and written communication skills are a must with the ability to clearly explain technical concepts to non-technical users
• You are highly coachable, proactive in your learning, and eager to take on increasing responsibility within the ERP landscape
• You enjoy deconstructing complex problems and possess a sharp attention to detail
• A collaborative spirit who thrives in a fast-paced, hybrid environment and values cross-functional success

Benefits

• Hybrid work model, allowing employees to balance remote and in-office work.
• Competitive Salary and Bonus.
• Benefits and Pension Plan.
• Product Allowances.
• Training & Development Programs.
• Tuition Reimbursement.
• Commitment to Corporate Social Responsibility.

Company Overview