Surgery Scheduling Coordinator

At Bethesda North, Surgery Scheduling Coordinators play a critical role behind the scenes, ensuring every procedure is scheduled accurately, efficiently, and with the patient experience front and center. This role is ideal for someone who thrives on organization, collaboration, and knowing their work directly supports life‑changing care. Location: Work from home Schedule: Full time, day shift Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. *PRN positions not eligible for TriHealth benefits https://careers.trihealth.com/what-we-offer/benefits Minimum Job Requirements: High School Diploma or GED (Required) 1 - 2 years experience medical office scheduling (Required) Knowledge of Medical and Surgical terminology and familiarity with surgical procedures Computer skills Job Overview: Schedules elective and urgent procedures, private and service cases, and coordinates with surgery and cysto schedule. Schedules pre-admission and pre-procedure testing in accordance with the department and hospital guidelines. Communicates pertinent information to appropriate departments/personnel (Bed Assignment, Specialty Coordinators, Pre-Surgical Services) regarding patient's procedure. Documents physician complaints and information regarding inability to satisfy doctor's preferences for scheduling. Job Responsibilities: Documents surgeon complaints and follow through on problem solving relating to being able to satisfy surgeon preference for scheduling. Ensure that accurate information is taken from preference cards and/or Sales Representatives. Coordinate information with the OR and other departments. Ensure that accurate information is taken from surgeons and/or surgeons' office. Coordinate information with the OR and other departments Good rapport and cooperation when working with surgeon office staff, other departments, and co-workers. Good team player Has computer skills, knowledge of surgical procedures and knows medical and surgical terminology Schedules elective and urgent case using good organizational skills. Anticipates and handles schedule changes without explicit direction. Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Frequently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs. - Frequently Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Occasionally Pulling - Rarely Pushing - Occasionally Reaching - Rarely Reading - Consistently Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community