System Business Analyst – Healthcare Revenue Cycle

CTG is seeking a System Business Analyst with experience in hospital Revenue Cycle operations to support process improvement, system enhancements, and reporting initiatives. This role will serve as a key liaison between business stakeholders and technical teams, ensuring that operational needs are accurately translated into effective system and data solutions. The ideal candidate brings a strong understanding of healthcare financial workflows along with the ability to analyze data, document processes, and support system optimization efforts.

Key Responsibilities

Partner with Revenue Cycle stakeholders to gather, analyze, and document business and system requirements Evaluate current workflows and identify opportunities for process improvement, automation, and integration Translate business requirements into functional specifications for technical teams Support the development and maintenance of reporting and data solutions Assist with system testing, validation, and implementation of enhancements Create and maintain documentation including process flows, requirements documents, and user stories Analyze data to support operational decision-making and performance improvement Collaborate with cross-functional teams including IT, finance, and operations Required Qualifications & Experience Healthcare / Revenue Cycle: Knowledge of or experience supporting hospital Revenue Cycle operations, including patient access, billing, claims, and collections Familiarity with healthcare financial data and reporting Business Analysis: Experience gathering and documenting business and technical requirements Ability to analyze workflows and recommend system and process improvements Data & Reporting: Experience working with data to support reporting and analysis Basic to intermediate SQL knowledge preferred Documentation & Process Improvement: Experience creating: Process maps Functional requirements User stories or business documentation Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS) Create testing plan and script Conduct User Acceptance Testing (UAT) Strong attention to detail and focus on accuracy Power BI: Minimum 1 year of experience developing interactive dashboards and reports, including:Power Query transformations Custom DAX measures Advanced conditional formatting Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $130,000.00. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.