Tech Support Specialist (Medical Devices, Lab Robotics)
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Compensation
Based on Experience. Tech Support Specialist (Medical Devices, Lab Robotics) $35 - $45 per hour | Newark, NJ | Remote | Consulting Great products, funding, and equity! A bit about us: We are a startup with launched molecular sequencing products and new developments on the way! We are looking to expand our team! We are seeking individuals who are humble in nature and ambitious in their pursuit to make an impact. We care as much about the chemistry of our assays as we do our team and strive to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application! Why join us? We have a host of onsite amenities that include regular lunch and stocked snacks. We have advancement opportunities as well to grow your career as we grow too! For the right folks too we have a path for extended contracts and potential conversion Job Details Provides technical support to external and internal customers in the diagnosis, troubleshooting, and repair of genetic sequencing products and technology. Conducts advanced data analysis and troubleshooting, understanding customer sample preparation, processing, and laboratory practices. Documents complaint and inquiry cases in the CRM system. Escalates issues/cases requiring further investigation to Field Service, Field Applications, and R&D. Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers. Authorizes return and replacement of customer product as warranted. Work as a liaison to partners or distributors. Assists in the writing and reviewing of troubleshooting guides and operational procedures. Work cross-functionally with internal teams to support escalations and resolve customer issues. Provides logistical support to the field team by managing the calibration of tools and equipment. Assists with service inventory demand planning and part ordering Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy