Technical Training Lead Analyst, Instructional Designer - Evernorth - Remote
The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. Bring learning to life and make a measurable impact. This role designs engaging, learner-centered experiences that help care teams build skills, adapt to change, and deliver better outcomes. You will partner with business leaders and subject matter experts to create innovative training solutions that support Evernorth Care Solutions priorities and improve performance across the organization.
Responsibilities
Design and deliver impactful learning experiences for new hire and ongoing training across Care Solution roles, improving learner readiness and performance. Partner with business leaders and subject matter experts to identify skill gaps and translate business needs into clear, actionable learning objectives. Lead end-to-end instructional design using the ADDIE framework to create scalable, high-quality curriculum. Develop interactive training solutions using a mix of instructor-led, virtual, and eLearning methods to enhance engagement and retention. Continuously improve curriculum by analyzing learner feedback, performance data, and training effectiveness metrics. Ensure training content remains accurate and aligned with evolving products, systems, and business strategies. Incorporate innovative tools and emerging technologies to modernize learning experiences. Support training delivery when needed through facilitation or train-the-trainer sessions.
Qualifications
Required 3+ years of instructional design experience. 2+ years of experience developing healthcare-related training curriculum. Strong understanding of adult learning principles and instructional design methodologies. Experience using eLearning authoring tools (e.g., Articulate Storyline or Rise, Captivate). Strong communication, collaboration, and stakeholder management skills. Ability to manage multiple priorities in a fast-paced environment and meet deadlines. Proficiency with Microsoft Office and learning management systems (LMS). Preferred Bachelor’s degree in Instructional Design, Education, or related field. Experience in healthcare operations or care management environments. Familiarity with systems such as TruCare, HEV, ICMS, CAMS, or similar platforms. Instructional design certification. Experience facilitating training sessions. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 71,100 - 118,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.