Technical Writer, B2B SaaS
Job Description:
- Work with engineering and product teams to create documentation for new product features, API updates, and integrations.
- Develop long-term content strategies that organize and make documentation easily discoverable for developers.
- Ensure content accuracy and clarity by conducting regular content reviews and maintaining high documentation standards.
- Work with engineering, product, customer support, and other partners to ensure technical content meets the needs of users and developers.
- Establish writing best practices for internal and external documentation to ensure consistency and usability.
- Identify areas for improvement in existing content and processes and implement enhancements to improve documentation workflows.
Requirements:
- 5+ years of experience in Technical Writing, especially within B2B SaaS environments.
- Experience translating complex concepts into concise documentation.
- Expertise in API documentation and an understanding of software development processes.
- Proficiency with tools such as Markdown, Git, and JIRA.
- Experience with modern development workflows and an ability to work within a 'docs-as-code' environment.
- Familiarity with version control systems and CI/CD pipelines.
- Comfortable collaborating with technical teams, including developers, engineers, and product managers.
- Experience writing about one or more backend languages like Ruby, Go, Python, PHP, Node, or Java.
- The ability to read front-end technologies, such as HTML, CSS, and JavaScript.
- Experience with documentation generation tools and automation, and experience using AI tools to help identify changes, drift, and errors in documentation.
- An understanding of user experience principles, content design, and accessibility in technical writing.
- Experience with large-scale information architecture projects.
- Experience learning new technologies and documenting the latest software products.
Benefits:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays