[Work From Home] Customer Service Agent (REMOTE)

Role Snapshot:

• Start Date: Immediate openings available
• Location: Remote
• Compensation: a competitive salary
• Position: Customer Service Agent
• Company: Workwarp

  Benefits: Customer Service Agent - Remote Superior Contact / Marquette MI Urgently Hiring Customer Service Agents REMOTE We re on the hunt for professional people-persons seeking a full-time position with the availability to start training October 21,2024. Superior Contact is the place for individuals who are passionate about customer service and can take ownership, solve problems and investigate issues in a fast paced environment. Our customer service agents actively listen, show empathy and make each caller feel they ve just spoken to a friend. Sound like you? Come join our team! About Superior Contact For over 25 years Superior Contact has been providing outsourced customer service solutions to a variety of customers. We take pride in providing our clients with excellent customer experiences. Our customer service agents make customers feel heard, understood and empowered. We work tirelessly to provide an environment where our agents are supported and... connected. Compensation  $15.00 per hour  Performance reviews allow for wage increases based on performance and attendance.  $250 Stay Bonus to new hires who complete 90 days of employment, meet attendance requirements, and show improvement in quality assurance scores, as well as a continued commitment to the availability agreed upon in an offer letter.  Perfect Attendance Bonus. If you work 100% of your scheduled hours each month, you could receive a $100 bonus payment as a Full Time employee, and a $50 bonus payment as a Part Time employee. In addition to that, if you work 100% of your scheduled hours for 6 consecutive months you would be eligible for a one time bonus of $300 for Full Time employees or a one-time Bonus of $150 for Part Time employees! Jack Pine Jackpot is our annual incentive program named after the infamous Jack Pine tree, known for its resiliency and ability to adapt and thrive! Throughout the year there will be opportunities to earn points for quarterly drawings with cash prizes! Remote Onboarding, Training, and Work Once an offer is extended, employment is contingent upon the passing of a criminal background check and 10-panel drug screening (we test for illegal substances). All training is conducted remotely and generally takes about 2-3 weeks. We ll provide all the equipment you ll need to work remotely. You are responsible for providing a reliable internet connection. (If you d prefer to work in-house, you re more than welcome to join us in the Marquette office!) See if you qualify for remote work by going to https://www.nperf.com while on your home internet connection. Select the Mb/s. Click "Start Test". The test will run for about 60 seconds. Take a screenshot of your results and compare them to our IT requirements.  Download speed > 50 Mb/s  Upload speed > 10 Mb/s  Latency < 60 ms  Jitter < 30 ms What if you don't pass those requirements? You can upgrade your internet and try again or you can apply to work in our Marquette, MI office location!  Your Day-to-Day* You ll be working in a supportive team environment where we re all working toward the same goal: excellent customer service with every interaction.  Answer inbound customer calls to resolve customer issues, requests and questions  Provide exceptional customer service and sales support experiences  Use state-of-the-art contact center software to provide accurate, valid and complete information (equipment includes a laptop, second monitor, headset and mouse)  Precisely follow call handling instructions in keeping with the instructions provided by our clients to meet quality assurance standards  Handle multimedia customer interactions in a friendly, courteous and effective manner  Establish and maintain customer satisfaction  What You Bring to the Table*  Excellent Attendance  Proven customer service and support experience (at least one year preferred)  Strong phone contact handling and active listening skills  Written and verbal communication  Strong computer skills and typing proficiency  High school diploma or equivalent experience  Reliable Cell Phone for VPN Connection  Quite, distraction-free home office setting Work Environment  PERMANENT REMOTE STATUS  Periodic overtime opportunities available (earn time and a half) Explore the Benefits  Employee assistance program  401K company match after 1 year of employment  7 paid holidays  Potential 13 days of PTO in your first year  Medical, dental, vision, life/AD&D and long-term disability Physical Demands  Sitting for extended periods  Reaching in any direction  Written and verbal communicatio