Experienced Customer Care Specialist with Spanish – Cloud Communications and Customer Support
At careerzynith, we're on a mission to revolutionize the way businesses communicate with their customers. As a leading multinational IT company, we're committed to delivering innovative cloud communications solutions that empower our clients to connect, engage, and smile. We're now seeking a spirited, Spanish-speaking Customer Care Specialist to join our dynamic team and help us achieve our vision. Are you ready to embark on a career journey that's filled with excitement, growth, and opportunities? Do you have a passion for customer service, a flair for communication, and a willingness to learn? If so, we'd love to hear from you! As a Customer Care Specialist at careerzynith, you'll be at the heart of our mission, working closely with our clients to resolve their issues, improve their experience, and build lasting relationships.
About careerzynith
careerzynith has been a leading supplier in cloud communications since 2007, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, who are encouraged to grow and impact our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers, driving business growth and success.
What will you do at careerzynith?
As a Customer Care Specialist with Spanish, you'll be responsible for:
- Communicating with customers and helping solve their problems and concerns
- Reporting issues to neighboring teams, including account managers, technical specialists, and developers
- Coordinating and monitoring the problem-solving process, and receiving feedback from clients and neighboring teams
Requirements
You're a perfect match if you have:
- Proficiency in Spanish (Upper-Intermediate level)
- Proficiency in English (Upper-Intermediate level)
- Resilience under pressure
- Familiarity with Microsoft Office and Google Docs
- A keen appetite for learning and self-improvement
- Experience in a Customer Support field (an added advantage)
- Availability to work a flexible schedule, including Monday to Friday, 1pm - 9pm (EEST), with a different schedule during the training period
Benefits
Why do talents choose and stay at careerzynith? We offer a range of benefits that cater to your wellness, happiness, development, career, and work-life balance. Some of the perks include:
Your Wellness:
Access to mental health programs, comprehensive medical insurance, and a sports card* *
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses and corporate gifts
Your Development:
Benefit from free educational events and courses, and English classes with native speakers
Your Career:
Focus on your professional development in a supportive environment
Work-Life Balance:
Choose your working format – remote, office-based, or hybrid, and engage in team-building activities
Equal-Opportunity Employment
We're an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to Apply
If you're ready to take the next step in your career and join a dynamic team that's passionate about customer service and innovation, apply now! We'd love to see what you've got! Apply for this job