Experienced Customer Service Representative – Federal Student Aid Loan Servicing – Remote Opportunity with careerzynith

Are you a customer service professional looking for a challenging and rewarding role that allows you to make a significant impact in the lives of students and families? Do you have a passion for delivering exceptional service and a strong desire to work in a dynamic and supportive environment? If so, we encourage you to apply for the Experienced Customer Service Representative position at careerzynith, where you will have the opportunity to work from home and make a real difference in the lives of our customers.

About careerzynith

careerzynith is a leading provider of innovative solutions and services to the public sector, with a strong commitment to delivering exceptional customer service and support. Our team of dedicated professionals is passionate about making a positive impact in the lives of our customers, and we are seeking a talented and motivated individual to join our team as an Experienced Customer Service Representative.

Job Summary

As an Experienced Customer Service Representative at careerzynith, you will be responsible for providing exceptional customer service to students and families who are seeking assistance with Federal Student Aid (FSA) Loan Servicing. You will be the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner. You will also be responsible for making outbound calls to customers to provide information and support, and for processing requests received via general correspondence.

Key Responsibilities

* Respond to customer inquiries and resolve their issues in a timely and professional manner

• Make outbound calls to customers to provide information and support
• Process requests received via general correspondence
• Utilize available systems, knowledgebase, and standard technology to respond to inquiries and perform job duties
• Maintain regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assist with Credit Bureau Requests utilizing established processes and procedures
• Refer escalated calls or inquiries to appropriate levels as needed

Essential Qualifications

* High school diploma or equivalent with 6 months of customer service experience

• Must be able to speak, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Applicant will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training
• Regular and predictable attendance is required
• Available to support all FSA programs via reassignment between programs (moving from one program to another), as needed

Additional Requirements

* Must reside in the U.S. and be a U.S. citizen

• Must be able to pass a criminal background check
• May be required to work scheduled holidays, overtime, and weekends
• Must be able to effectively read a prepared / written script out loud
• Cannot be in default on any federal student loans
• Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education.
• Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. New and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by careerzynith.

Home Office Requirements

* Internet speed of 25 mbps or higher required (you can test this by going to www.speedtest.net)

• Hardwired internet (ethernet) connection router, cannot connect via Wi-Fi
• Must have a personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power source
• All equipment will need to be picked up in our Jacksonville, FL office

Benefits and Compensation

* Competitive pay rate based on the county in which you live

• Additional bonuses available
• Paid training
• The opportunity to work from the comfort of your home
• Supportive environment with peers who share your passion for improving people's lives
• A career path that unfolds based on how you want to grow within the company

Why Join careerzynith?

* careerzynith is a leading provider of innovative solutions and services to the public sector, with a strong commitment to delivering exceptional customer service and support.

• Our team of dedicated professionals is passionate about making a positive impact in the lives of our customers.
• We offer a supportive and dynamic work environment, with opportunities for career growth and development.
• We are committed to diversity and inclusion, and welcome applications from candidates from all backgrounds.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for the Experienced Customer Service Representative position at careerzynith. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity

careerzynith is an Affirmative Action/Equal Opportunity Employer. We are committed to diversity and inclusion, and welcome applications from candidates from all backgrounds. We are proud to be an equal opportunity employer and welcome applications from candidates with disabilities.

Pay Transparency

For positions on this contract, careerzynith will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Hourly Base Pay Minimum for this Position

$ 17.20

Hourly Base Pay Maximum for this Position

$ 17.20

Remote Opportunity

This is a remote position, but you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week. Apply for this job