Experienced Digital Customer Success Manager – Driving Customer Adoption and Growth at careerzynith

At careerzynith, we're on a mission to revolutionize the way businesses interact with their customers. As a pioneer in the industry, we're committed to delivering exceptional experiences that exceed our customers' expectations. We're seeking an experienced Digital Customer Success Manager to join our team and help drive customer adoption and growth.

About careerzynith

careerzynith is a leading provider of innovative software solutions that empower businesses to deliver exceptional customer experiences. Founded in 2016, we've quickly established ourselves as a trusted partner for product managers and developers, providing them with complete visibility into their customers' experiences through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. Our elite roster of over 2,800 customers, including ClassPass, Capital One, Cisco, and Rippling, is a testament to our commitment to excellence.

Our Culture

At careerzynith, we're passionate about building software with care and craftsmanship. Our engineering blog posts offer a glimpse into our dedication to innovation and excellence. We're backed by top investors, including Matrix Partners, Battery Ventures, and Delta-V Capital, and have raised $55M in funding to support our growth. We're eager to bring talented individuals on board to join our mission to improve society's experience with software.

About You

We're looking for a seasoned Digital Customer Success Manager who is passionate about driving customer adoption and growth. If you have a proven track record of success in Sales or Sales Development, or Customer Success experience, we want to hear from you. Here are some key qualifications we're looking for:

• 1+ years of experience in Sales or Sales Development, or Customer Success experience
• Ability to manage and maintain a high volume of customers
• Experience owning onboarding, retention/churn, renewals, and upsells
• Subject matter expertise and ability to demonstrate, train, and help clients get value from our solution
• Proactive approach to advising customers to ensure they're adopting, leveraging, and getting value from our solution through multiple champions across teams
• Strong track record of consistently achieving over goal
• Self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings
• Ability to partner with Account Managers to expand relationships across teams and applications that grow revenue and expand executive relationships
• Strong communication skills with excellent attention to detail
• Interest in getting a foot into the CS world with growth opportunities
• Love for start-ups is a must!

Key Responsibilities

As a Digital Customer Success Manager at careerzynith, you will be responsible for:

• Managing and maintaining a high volume of customers to ensure they're adopting, leveraging, and getting value from our solution
• Owning onboarding, retention/churn, renewals, and upsells to drive customer growth and adoption
• Partnering with Account Managers to expand relationships across teams and applications that grow revenue and expand executive relationships
• Proactively advising customers to ensure they're getting the most out of our solution through multiple champions across teams
• Leading product and use case specific trainings to become a product expert and customer advocate
• Collaborating cross-functionally with internal teams such as engineering, sales, account management, product, and support
• Developing and executing customer success strategies to drive customer adoption and growth

Benefits & Perks

At careerzynith, we believe in taking care of our employees. Here are some of the benefits and perks we offer:

• Extensive health, dental, and vision benefits
• Open vacation policy - we all work hard and take time for ourselves when we need it, no strings attached
• Three months of fully-paid parental leave to any employee welcoming a child into their home
• 401k and commuter benefits
• Generous stock options - we all get to own a piece of what we're building
• Regular team outings and activities
• Flexible working hours and location
• Monthly employee gifts
• For those in office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)

Additional Information

Even if you don't meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at careerzynith, and we're happy to chat with folks from non-traditional backgrounds for our open roles. careerzynith is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about driving customer adoption and growth, and want to be part of a dynamic team that's changing the way businesses interact with their customers, we want to hear from you. Apply now to join our team as a Digital Customer Success Manager at careerzynith. Apply for this job