Experienced Enterprise Customer Success Manager – Digital Transformation of Physical Operations

At careerzynith, we're revolutionizing the way organizations operate by harnessing the power of the Internet of Things (IoT) data. As a pioneer in the Connected Operations Cloud, we're helping industries like agriculture, construction, field services, transportation, and manufacturing improve their safety, efficiency, and sustainability. We're now seeking an experienced Enterprise Customer Success Manager to join our team and help shape the future of physical operations.

About careerzynith

careerzynith is a recently public company that's shaping the future of physical operations. We're a team of innovators, thinkers, and problem-solvers who are passionate about making a difference. Our Connected Operations Cloud platform enables organizations to develop actionable insights and improve their operations. We're excited to help digitally transform the infrastructure of our planet, representing more than 40% of global GDP.

About the Role

As an Enterprise Customer Success Manager at careerzynith, you'll be on the front lines, ensuring our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. You'll work closely with our top customers to understand their unique challenges, advise on how to customize careerzynith for their needs, and become their long-term partner. This is a cross-functional role that will give you the opportunity to experience multiple aspects of a hyper-growth company from within.

Key Responsibilities

* Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform

• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers' decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their careerzynith products
• Deeply understand the careerzynith platform's capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed careerzynith's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
• This role requires up to 25% travel

Minimum Requirements for the Role

* 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred

• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution

Ideal Candidate

* Has strong bias for action, the ability to think big, with insistence on high standards

• Has experience serving and supporting large-scale business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment

Benefits

* Full-time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, careerzynith for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Accommodations

* careerzynith is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

* At careerzynith, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements.

Fraudulent Employment Offers

* careerzynith is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@careerzynith.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

How to Apply

If you're passionate about making a difference in the industries that run our world, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job