Experienced Part-Time Remote Tech, IT Customer Service & Support Specialist – careerzynith

As a leading innovator in the tech industry, careerzynith is seeking an experienced and customer-focused Part-Time Remote Tech, IT Customer Service & Support Specialist to join our dynamic team. If you're passionate about delivering exceptional support and have a knack for troubleshooting complex technical issues, we want to hear from you!

About careerzynith

careerzynith is a forward-thinking company that's revolutionizing the way we approach technology and customer service. Our mission is to empower individuals and organizations to thrive in a rapidly changing world by providing innovative solutions, expert support, and a commitment to excellence. At careerzynith, we believe that our people are our greatest asset, and we're dedicated to creating a culture that's inclusive, supportive, and inspiring.

Position Summary

As a Part-Time Remote Tech, IT Customer Service & Support Specialist, you'll play a critical role in providing technical phone support to careerzynith employees, contractors, clients, and vendors. You'll be responsible for answering calls, opening and escalating tickets, triaging and troubleshooting support issues, and determining the business impact of an issue to escalate outages correctly. You'll work closely with our internal escalation team to resolve or route issues, and you'll be accountable for consistently delivering excellent customer service while striving to exceed standard levels of service and support.

Key Functions/Responsibilities

* Provides advanced level technical support for all PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of quality ensuring all details of requests are met within defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on all customer incidents and service requests through to completion within defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including but not limited to: Windows 7/8/10, Office 2007/2010/2013, and Desktop/Laptop security solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ Microsoft Operating Systems, including Windows XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + Active Directory. + Microsoft Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + Citrix. + SQL Server. + Remote computer control software. + HP Printer Support.

• Must be able to work M-F 2PM-10:30PM EST after training period (training will be M-F 8-4:30pm for the first 6 weeks).

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an ever-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + ServiceNOW (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay range for this role is: $17.00 - $34.15.

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a careerzynith bonus, commission, or short-term incentive program in addition to the base pay range listed above.
• careerzynith offers a full range of medical, dental, and vision benefits.
• Eligible employees may enroll in the careerzynith 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• careerzynith provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• careerzynith offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
• As for time off, careerzynith employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

What We Offer

* A dynamic and supportive work environment.

• Opportunities for professional growth and development.
• A comprehensive benefits package.
• A competitive salary and bonus structure.
• A chance to make a real difference in the lives of our customers and colleagues.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application today, and don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Apply To This Job

Don't Hesitate, Apply!

At careerzynith, we're committed to creating a culture that's inclusive, supportive, and inspiring. We believe that our people are our greatest asset, and we're dedicated to empowering them to thrive in a rapidly changing world. Join our team today and discover a career that's full of purpose, passion, and possibility! Apply for this job