Product Owner - Policy Admin
Overview
We need an ambitious, curious leader to become a Product Owner- Policy Admin on the newly formed AAA Business Operations Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are You Ready To Redefine How An Entire Industry Engages With Customers? At AAA Life We Leverage Technology To Put Human Connection At The Heart Of What We Do. If You Are Someone Who Thrives On Purpose And Wants To Make a Tangible Difference In People’s Lives When It Matters Most, Then Join AAA Life Who Has The Unique Ability To Access Tens Of Millions Of Existing AAA Customers Powered By The Strength Of One Of America’s Most Trusted Brands. We Have Embarked On a Mission To Double In Size - Becoming One Of The Largest Providers In The US. These Facts Showcase Why We're The Right Choice
- On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
- On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
- On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
- On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.
How You’ll Work
- Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)
- Relocation Eligibility: Available
What We Bring To The Table
- Hybrid work environment that promotes work-life balance
- Comprehensive medical, dental, and vision coverage starting from your first day
- Employer 401k match and employer contribution to a pension plan
- Generous PTO and paid parental leave to support your family needs
- Various associate resource groups and community involvement initiatives
Responsibilities
The Role You will be joining a small, newly formed but highly visible Business Operations Team to lead and deliver the most strategic and high-impact initiatives in the company’s history. These projects are complex, high-priority, and carry multi-million dollar budgets. You will be the key driving force behind them—turning bold ideas into action and action into results. AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building upon this effort, defining our administration systems’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy” decisions and manage vendors and their configuration vs customization decisions. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just