Experienced Staff Technical Writer – Customer Workflow Expert

Join careerzynith, a global market leader in innovative AI-enhanced technology, as we continue to transform the way organizations work. As a Staff Technical Writer – Customer Workflow Expert, you will play a pivotal role in defining content strategy for multiple applications, driving the execution of content plans, and influencing product strategy to accelerate customer success. If you have a passion for creating user-focused technical content and a strong understanding of the careerzynith product ecosystem, we encourage you to apply.

About careerzynith

careerzynith was founded in 2004 by a visionary engineer, Fred Luddy, with a mission to bring innovative technology to organizations worldwide. Today, we are a global leader, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes, empowering organizations to find smarter, faster, and better ways to work. As we continue to grow and evolve, we are seeking talented professionals like you to join our team and help us achieve our purpose of making the world work better for everyone.

Job Description

As a Staff Technical Writer – Customer Workflow Expert, you will be responsible for:

• Defining content strategy for multiple applications, specifying the information architecture, textual content, and multimedia assets required to help customers quickly and easily achieve their goals
• Driving the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers, multimedia content producers, and other writers
• Using your strong understanding of the careerzynith product ecosystem and your expert knowledge of the specific users and applications you support to influence product strategy and create content experiences that accelerate customer success
• Providing impactful leadership when working in teams by soliciting and considering diverse perspectives, fostering a shared sense of purpose, and structuring collaborative work in a way that empowers individuals while ensuring synergy and timely achievement of objectives

Qualifications

To be successful in this role, you will need:

• A BA/BS degree or higher in technical writing, technical communication, English, journalism, or rhetoric; or an equivalent combination of education and experience in these or other related fields
• Understanding of content development life cycles and processes
• 7+ years of work experience in technical communication
• Samples of your prior technical writing work that demonstrate your ability to communicate complex technical information clearly
• Experience authoring in DITA, Markdown, or another structured authoring architecture
• Experience defining content strategy and leading content development projects for new products or for large products that require multiple writers
• Experience influencing or leading diverse, collaborative writing or project teams; mentoring more junior writers; and helping teammates and stakeholders identify and adapt to changing priorities and other contingencies

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent writing and communication skills, with the ability to create user-focused technical content that is clear, concise, and engaging
• Strong understanding of the careerzynith product ecosystem and the specific users and applications you support
• Ability to work collaboratively with cross-functional teams, including subject matter experts, reviewers, multimedia content producers, and other writers
• Strong leadership skills, with the ability to provide impactful leadership and influence product strategy
• Experience with content development life cycles and processes, including content strategy, content creation, and content review
• Familiarity with structured authoring architectures, such as DITA or Markdown
• Experience with project management tools and methodologies, such as Agile or Scrum

Career Growth Opportunities and Learning Benefits

At careerzynith, we are committed to helping our employees grow and develop their careers. As a Staff Technical Writer – Customer Workflow Expert, you will have opportunities to:

• Work on high-profile projects and contribute to the development of our content strategy
• Collaborate with cross-functional teams, including product management, engineering, and marketing
• Develop your skills and expertise through training and development programs, including content strategy, technical writing, and project management
• Mentor and coach more junior writers and contribute to the growth and development of our technical writing team
• Participate in our employee recognition and reward programs, including bonuses and stock options

Work Environment and Company Culture

careerzynith is a distributed company with a flexible and remote work policy. We believe in trust and flexibility, and we offer a range of work personas, including flexible, remote, and required in-office work arrangements. Our company culture is collaborative, innovative, and customer-focused, and we are committed to creating an inclusive and diverse work environment.

Compensation and Benefits

We offer a competitive compensation package, including:

• Base pay: $115,600 - $202,400
• Equity (when applicable)
• Variable/incentive compensation
• Benefits, including health plans, flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs (subject to eligibility requirements)

How to Apply

If you are a motivated and experienced technical writer with a passion for creating user-focused content, we encourage you to apply. Please submit your resume, cover letter, and samples of your prior technical writing work. We look forward to hearing from you!

Equal Opportunity Employer

careerzynith is an equal opportunity employer. We are committed to creating an inclusive and diverse work environment, and we welcome applications from qualified candidates from diverse backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), careerzynith may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon careerzynith obtaining any export license or other approval that may be required by relevant export control authorities. Apply for this job