People Operations Generalist

tmp is a B2B marketing company that helps leaders create coherence in a chaotic world. They are seeking a People Operations Generalist to support global employee lifecycle processes and contribute to employee relations and engagement initiatives.

Responsibilities

• You'll support the delivery of key People programs by coordinating global employee lifecycle processes, guiding day-to-day offboarding, and contributing to performance, development, and engagement initiatives
• You'll work closely with the People Director, Success & Relations on employee relations matters, organising case activity, capturing documentation, and handling straightforward situations
• You'll maintain accurate data and process materials, help prepare and schedule learning and feedback cycles, and collaborate with regional partners to ensure alignment across countries and time zones
• Coordinate key lifecycle processes across all regions, ensuring clarity, precision, and a smooth employee experience from onboarding touchpoints to global offboarding
• Lead the tracking and coordination of introductory periods and 6-week syncs, ensuring timely prompts to managers, accurate documentation, and consistent follow-up on themes and actions
• Manage day-to-day global offboarding, including communications, system updates, documentation, and manager support, escalating complex cases to the People Director
• Maintain employee lifecycle templates, resources, and standards; keeping them up to date, compliant, and aligned to regional requirements
• Support lifecycle requests such as basic flexible working applications, long-service tracking, and our company recognition programme
• Partner with the People Director on ER matters by preparing case materials, coordinating meetings, capturing documentation, and managing follow-through across regions
• With guidance, handle straightforward matters, helping managers navigate outcomes that balance employee needs, risk, and business priorities
• Support the parental leave process, coordinating meetings, risk assessments, documentation, and manager communication
• Support managers in navigating workplace conflict, providing guidance on early intervention, appropriate next steps, and documentation, while escalating complex or sensitive matters to the Director, People Success & Relations as needed
• Apply foundational US employment knowledge on terminations, performance processes, leave types and compliance basics to support day-to-day Success & Relations matters
• Support the People Director by providing context, resources, and guidance for common US scenarios, whilst building up your own knowledge in tandem
• Support People processes across the UK, EMEA, and other regions, gaining exposure to varied employment practices
• Develop a growing understanding of EMEA frameworks through hands-on experience, curiosity, and partnership with regional collaborators
• Maintain accuracy and alignment across global People processes and documentation as your knowledge grows
• Support global performance and feedback cycles through communication, scheduling, system updates, and tracking
• Help deliver leadership development and training programs—coordinating preparation, logistics, and follow-up actions
• Maintain learning resources and wellbeing initiatives, including managing the wellbeing calendar and distributing resources and campaigns through our mental health platform, Unmind
• Contribute to global engagement initiatives, supporting surveys, culture activities, and employee engagement efforts across regions
• Analyse lifecycle data—including PTO, sickness, turnover, and engagement inputs—and share meaningful insights with the People Director
• Collaborate across the global People team to ensure coordinated, thoughtful, and values-led interactions for employees in every region

Skills

• 1-3 years in an HR coordinator, HR administrator, or similar People operations role
• Foundational understanding of US employment laws, principles and common People processes
• Experience supporting or observing sensitive or complex conversations
• Confidence working with People systems, spreadsheets, and data reporting
• Strong organisational habits, excellent communication, and dependable follow-through
• Ability to work effectively with global teams and adapt to varying time zones
• An emerging People generalist ready to broaden your experience across the employee lifecycle and build foundational ER skills
• Based in the US with grounding in US employment law, knowledge of the employee lifecycle and curiosity to learn global People practices
• Empathetic, organised, and thoughtful with sensitive information
• Calm, clear, and solutions-oriented during challenging or emotionally charged c