Remote Dispatcher (Part Time)
Remote Dispatcher (Part-Time) Southern Home Security, LLC Southern Home Security, LLC is a growing authorized dealer for Safe Home Security and Viasat, delivering professional smart home security systems and high-speed satellite internet solutions. We are seeking a dependable and detail-oriented Remote Dispatcher to support our field operations team. This is a part-time, fully remote position responsible for coordinating installation schedules, managing technician workflows, and ensuring an excellent customer experience. Equipment will be provided. There is potential for this role to transition into a full-time position as the business continues to grow.
Key Responsibilities
- Schedule and coordinate installation appointments between customers and field technicians.
- Serve as the primary point of contact for scheduling-related inquiries and updates.
- Optimize daily technician schedules to maximize efficiency and minimize travel time.
- Maintain accurate records within our CRM and scheduling systems.
- Communicate proactively with customers regarding appointment confirmations, changes, and follow-ups.
- Collaborate with the operations and sales teams to ensure seamless service delivery.
- Identify and escalate scheduling conflicts or operational issues as needed.
Qualifications
- Prior experience in dispatching, scheduling, or operations coordination (home services, telecommunications, or security industry experience preferred).
- Strong organizational skills with exceptional attention to detail.
- Excellent verbal and written communication abilities.
- Proficient in using technology platforms, including CRM systems, phone systems, and scheduling tools.
- Self-motivated and capable of working independently in a remote environment.
- Reliable high-speed internet connection and a dedicated, quiet workspace.
- Must successfully pass a background check.
- Must be legally authorized to work in the United States.
Compensation & Schedule
- Hourly Rate: $22.00 per hour
- Schedule: 15–20 hours per week with flexible scheduling (some evening and weekend availability preferred)
- Estimated Annual Earnings: $17,160 – $22,880 (based on 15–20 hours per week)
- Equipment provided (laptop and headset)
- Weekly direct deposit
Growth Opportunity This position offers the potential to transition into a full-time role as operational volume increases. Candidates who demonstrate strong performance and reliability will be considered for expanded responsibilities and increased hours. Why Join Southern Home Security Southern Home Security is committed to delivering exceptional service and building lasting customer relationships. We offer a supportive team environment, opportunities for professional growth, and the ability to contribute meaningfully to a growing organization. Southern Home Security, LLC is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all team members. Pay: $17,160.00 - $22,880.00 per year Work Location: Remote