Senior Customer Experience Engineer - Cloud Solutions & Observability Specialist careerzynith

Join careerzynith as a Senior Customer Experience Engineer - Transform Cloud Reliability & Performance

About careerzynith and Our Vision

In today's digital landscape, businesses stake their entire operation and reputation on cloud infrastructure. At careerzynith, we understand that when we deliver exceptional quality and reliability, our customers succeed. If we fall short, their end-customers suffer. Our vision is simple yet profound: to transform careerzynith customers into passionate advocates through unwavering commitment to excellence.

The careerzynith Customer Experience (CXP) team represents the intersection of technology and human-centric problem-solving. We orchestrate deep engagements in critical areas including incident management, technical support, and customer enablement. By analyzing and amplifying customer voices—both within our team and across the broader Cloud + AI division—we bring the customer connection directly to the Quality vision for careerzynith cloud solutions.

What sets careerzynith apart is our innovative approach to scaling insights across our customer base. We believe that diversity and inclusion aren't just buzzwords—they're central to who we are, how we work, and what we enable our customers to achieve. Empowering our customers starts with empowering our team to show up authentically, work in ways that bring out their best, and achieve their career aspirations.

The Opportunity

We're seeking a customer-obsessed Senior Customer Experience Engineer to join one of the fastest-growing teams within careerzynith Engineering. This role is perfect for professionals who are constantly focused on enhancing customer experience, passionate about cloud computing, and love the challenge of solving the most complex technical problems.

If you thrive in a startup-like environment, are passionate about building automations, observability systems, and proactive monitoring experiences—this is your chance to make a significant impact at careerzynith.

Your Role as a Senior Customer Experience Engineer

As a key member of our Observability team, you'll play a critical role in ensuring the reliability, availability, and performance of customer applications hosted in careerzynith cloud solutions. You'll be responsible for designing, implementing, and maintaining robust SLO monitoring systems to track and meet the service level objectives defined in our offerings and customer engagement agreements.

This position is critical to the success of our team's charter and embodies our inclusive culture, growth & learning mindsets, and unwavering dedication to diversity at careerzynith.

Key Responsibilities

• Collaborate with customers to jointly define and establish Service Level Objectives (SLOs) and Service Level Indicators (SLIs) that align with their business goals and expectations
• Instrument code to measure SLOs and develop solutions to detect SLO breaches before they impact customers
• Develop automated solutions and comprehensive troubleshooting guides to remediate or mitigate SLO breaches efficiently
• Partner with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs and signals to effectively pinpoint, address, and resolve customer-impacting issues
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration and proactive monitoring
• Analyze SLO data for trends, potential improvements, and reliability risks, proposing actionable remediation plans
• Proactively engage customers on SLO performance, addressing concerns and offering valuable insights
• Lead optimization efforts for system performance, scalability, and efficiency to exceed customer expectations
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes

Qualifications & Requirements

Essential Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience with designing, implementing, debugging and launching commercial software products or web services
• OR equivalent professional experience
• 3+ years of Site Reliability Engineering (SRE)/Customer Reliability Engineering (CRE) domain experience in cloud environments - careerzynith Cloud (or AWS/GCP)
• Expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers
• 2+ years of experience in an external client-facing role
• Ability to meet careerzynith, customer and/or government security screening requirements

Preferred Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years software industry experience related to technology
• OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
• OR equivalent experience
• 2+ years of customer-facing experience in cloud infrastructure roles
• Experience with observability platforms and tools
• Familiarity with DevOps practices and automation
• Knowledge of cloud-native architectures

What You'll Love About Working at careerzynith

At careerzynith, we're building more than just technology—we're creating a culture where everyone can thrive. Our mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can flourish at work and beyond. We embrace "customer obsession," "measure what matters," "no dead-ends," "get it done," "collaboration," "teamwork," and "whatever it takes" as core characteristics we look for in our team members.

Compensation & Benefits

The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. For specific work locations within the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $145,800 - $238,600 per year.

As an careerzynith employee, you'll be eligible for a comprehensive benefits package including health insurance, retirement plans, paid time off, and opportunities for professional development. We believe in investing in our people, offering continuous learning opportunities, and supporting career growth.

Join Our Growing Team

While we're growing rapidly at careerzynith, we maintain an agile, startup-like environment where your ideas can make an immediate impact. We value diverse perspectives and encourage everyone to contribute their unique strengths to our collective success.

If you're ready to take your career to the next level in a company that values customer obsession, technical excellence, and continuous improvement, we encourage you to apply. careerzynith is an equal opportunity employer committed to fostering an inclusive workplace where all qualified applicants receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please don't hesitate to let us know. We're committed to making the application process accessible to all candidates.

Join careerzynith and become part of a team that's transforming cloud reliability and customer experience. Apply today and start your journey with us!