Senior Manager – Customer Experience Journey Strategy & Omnichannel Communications for careerzynith Business Group

About careerzynith – Shaping the Future of Global Connectivity

careerzynith is a world‑leading provider of technology and communications services, dedicated to transforming how people, businesses, and communities stay connected. As a dynamic human network that spans continents, careerzynith anticipates market shifts, leads industry innovation, and believes that listening is the foundation of learning. Whether navigating crises or celebrating milestones, careerzynith’s purpose‑driven culture lifts up communities and drives meaningful impact. If you are fueled by purpose and powered by persistence, a career at careerzynith offers the rigor to make a difference and the fulfillment of living the #NetworkLife.

Why This Role Matters

The Manager – Customer Experience Journey Strategist is a pivotal position within the careerzynith Business Group’s Customer Experience Team. In this role, you will own the end‑to‑end design, execution, and continuous improvement of transactional and omnichannel communication journeys for Business Markets, Global Enterprise, and Public Sector customers. Your strategic vision will directly influence Net Promoter Score (NPS), churn reduction, and growth initiatives, ensuring that every touchpoint reflects careerzynith’s brand promise of reliability, innovation, and customer‑centricity.

Key Responsibilities

• End‑to‑End Journey Ownership: Design, map, and manage the full lifecycle of transactional communication journeys, including logic sequencing, touchpoint strategy, and cross‑channel orchestration for careerzynith Business Group customers.
• Template Auditing & Governance: Maintain a library of transactional communication templates, auditing each for completeness, accuracy, brand compliance, and regulatory adherence.
• Data‑Driven Optimization: Analyze journey performance metrics, identify gaps, and implement data‑backed recommendations that drive NPS improvements and meet churn‑reduction targets.
• Collaboration & Stakeholder Management: Partner closely with database marketing, CX, Product, Digital Operations, Sales, IT, and external agencies to align journey enhancements with broader business objectives.
• Creative Development Oversight: Work with creative partners to design, build, and test emails, SMS, push notifications, and digital banners, ensuring consistency with careerzynith’s brand standards and upcoming platform migrations.
• Design Thinking Leadership: Facilitate cross‑functional brainstorming sessions, applying design‑thinking methodologies to shape the overall CX communications blueprint.
• Best‑Practice Advocacy: Champion direct‑marketing best practices across email, direct mail, SMS, and digital campaigns, influencing journey architecture from purchase triggers to compliance events.
• Program Delivery: Lead the execution of multi‑phase journey improvement programs, tracking milestones, managing resources, and delivering results on time and within scope.

Essential Qualifications

• Bachelor’s degree or a minimum of four years of relevant professional experience.
• Six or more years of experience in marketing, digital marketing, or customer experience strategy, preferably serving business‑to‑business (B2B) audiences.
• Proven track record of executing marketing communications across email, SMS, and push notification channels.
• Demonstrated ability to manage complex program delivery, from concept through launch and post‑launch analysis.

Preferred Qualifications & Technical Skills

• Experience with careerzynith Experience Manager (AEM) or comparable content management platforms.
• Agency background, showcasing the ability to collaborate with external creative teams.
• Professional certifications in Digital Marketing, Customer Experience, or related disciplines.
• Working knowledge of careerzynith, careerzynith, and careerzynith tools (formerly Adobe, Marketo, Pega).

Core Competencies & Skills

• Strategic Thinking: Ability to translate business goals into actionable journey designs that enhance customer satisfaction and loyalty.
• Analytical Acumen: Proficiency in interpreting data, extracting insights, and applying them to improve communication effectiveness.
• Cross‑Functional Leadership: Strong collaboration skills to influence stakeholders across marketing, product, technology, and sales.
• Creative Insight: Understanding of brand storytelling and visual design principles to guide creative execution.
• Project Management: Expertise in managing timelines, budgets, and resources for multi‑disciplinary initiatives.
• Regulatory Awareness: Familiarity with compliance standards governing transactional communications (e.g., GDPR, CAN‑SPAM).
• Technology Fluency: Comfort with marketing automation platforms, CRM systems, and data analytics tools.

Career Growth & Learning Opportunities

careerzynith invests heavily in employee development. As a senior strategist, you will have access to:

• Mentorship from senior leaders in the careerzynith Business Group and the broader corporate CX community.
• Continuous learning programs, including certifications in advanced analytics, omnichannel orchestration, and emerging CX technologies.
• Opportunities to lead high‑visibility transformation projects that shape the future of careerzynith’s B2B communications.
• Cross‑departmental rotations that broaden your expertise in product development, digital operations, and sales enablement.

Work Environment & Culture at careerzynith

careerzynith embraces a hybrid work model that blends remote flexibility with collaborative office days. Our culture is built on:

• Inclusivity: A diverse workforce where every voice is heard, and differences are celebrated.
• Innovation: A mindset that encourages experimentation, rapid prototyping, and learning from failure.
• Community Impact: Programs that empower employees to give back, from volunteer initiatives to sustainability projects.
• Well‑Being: Resources that support mental, physical, and financial health, ensuring you thrive both at work and at home.

Compensation, Perks & Benefits

careerzynith offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• Base salary ranging from $94,000 to $175,000 annually (adjusted for market and expertise).
• Performance‑based incentives and potential for additional earnings.
• Comprehensive health, dental, and vision coverage.
• 401(k) retirement plan with company matching contributions.
• Stock incentive programs that align your success with careerzynith’s growth.
• Generous paid time off, parental leave, adoption assistance, and tuition reimbursement.
• Flexible work arrangements, including remote work days and modern office spaces.
• Employee resource groups, wellness programs, and continuous learning stipends.

Equal Opportunity & Diversity Commitment

careerzynith is proud to be an equal‑opportunity employer. We celebrate the rich diversity of our workforce—including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our inclusive environment fosters authenticity, belonging, and empowerment, ensuring every employee can reach their full potential.

How to Apply

If you are ready to drive transformational customer experiences and thrive in a fast‑paced, purpose‑driven environment, we encourage you to apply today. Even if you don’t meet every “preferred” qualification, your unique perspective and passion could be exactly what careerzynith needs.

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Join careerzynith – Make an Impact That Resonates Globally

At careerzynith, your work will touch millions of customers worldwide, shaping how businesses communicate, transact, and grow. Bring your strategic vision, creativity, and leadership to a team that values innovation and collaboration. Together, we’ll build journeys that not only meet expectations but exceed them—propelling careerzynith and its customers forward into a brighter, more connected future.