Specialist II, Instructional Technologist
Position Summary: The Instructional Technologist II provides advanced frontline and instructional technology support for faculty, staff, and students across institutional learning platforms. This role independently manages course-level LMS configuration, instructional tool support, and quality assurance activities while collaborating with faculty to enhance course delivery and learner engagement. The Instructional Technologist II is expected to resolve the majority of course-level and user-related issues prior to escalation and to operate with minimal supervision within established institutional standards. Role and Responsibilities: LMS & Course-Level Support Provide Tier II support for the Learning Management System and integrated instructional technologies. Configure courses, assignment settings, gradebook structures, rubrics, and outcomes within institutional standards. Troubleshoot enrollment, access, submission, and gradebook-related issues. Support blueprint-aligned course implementations and identify sync-related discrepancies. Instructional Technology Tool Support Support faculty in configuring approved third-party tools within the LMS. Validate tool functionality at the course level and escalate system-level integration concerns. Assist with routine testing of tool updates or configuration changes. Course Quality & Accessibility Conduct quality assurance reviews of course shells to ensure functionality, accessibility, and proper tool configuration. Identify and correct HTML and CSS formatting inconsistencies in course content. Apply accessibility best practices aligned with WCAG/Section 508 standards. Faculty Training & Documentation Provide individual consultations and group training on LMS tools and instructional best practices. Develop job aids and documentation for common LMS processes. Contribute to knowledge base updates and document recurring issue patterns. Qualifications and Education Requirements: 2–4 years of experience supporting LMS platforms or educational technologies. Strong proficiency in LMS configuration and course design best practices. Working knowledge of HTML and basic CSS for course formatting and troubleshooting. Familiarity with LTI tools and integrated instructional technologies. Ability to independently resolve course-level technical issues. Strong communication and stakeholder support skills. Budgeted Hiring Range $66,000—$72,000 USD All new hires are required to attend New Collaborator Orientation (NCO) in Salt Lake City, Utah. The College will cover travel, lodging, and other accommodations. Nightingale’s commitment to diversity and inclusion is reflected both in our learners and collaborators because we believe the best outcomes for learners from underserved and diverse populations are achieved through collaborators with similar backgrounds and cultures. Nightingale Education Group is an equal opportunity employer. Our Mission (not just words on the wall, we live it, love it, and daily contribute to it): With the primary focus on higher learning in healthcare professions, Nightingale Education Group contributes to elevating education, health, and employment systems through facilitation of academic achievement, personal growth, and professional development of its learners, alumni, and collaborators, while serving diverse communities. At Nightingale Education Group, our Innovative Education model helps transform rural health landscapes through our blended-distance learning platform. Every person involved with Nightingale Education Group helps to change the lives of our learners, our communities, and ultimately the world by adding to the quality of healthcare. We are proud to have graduated nearly 5,000 nurses serving communities in need. We are serious about our outcomes and have a little bit of fun getting there. The professional and personal development of our learners and our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. Put simply, we elevate employment, elevate health, and elevate education. We’re so happy that you’ve found us! Employment is contingent upon successful completion of a background check and drug screen.