Telephonic Case Manager – Workers’ Compensation (SGS)
About the position As a Telephonic Case Manager at ForzaCare, you'll play a vital role in coordinating care for injured workers, primarily through phone-based interactions. Their responsibilities encompass communication, documentation, collaboration, and support to facilitate recovery and a successful return to work. This role is ideal for licensed nurses or certified rehabilitation counselors . While prior experience in workers' compensation is strongly preferred, those who have it will find their background especially valuable in this role.
Responsibilities
- Coordinate care between medical providers, employers, attorneys, insurance carriers, and injured workers via phone to discuss treatment plans, progress, and return-to-work strategies.
- Develop, document, and monitor individualized recovery goals and return-to-work plans.
- Provide consistent communication and detailed progress reports to clients and stakeholders.
- Ensure all case management work meets or exceeds customer and compliance requirements.
- Build and maintain strong relationships with clients, providers, and internal team members.
Requirements
- Active Registered Nurse (RN) or Certified Rehabilitation Counselor (CRC) license with an associated college degree is required.
- Minimum of 2 years in medical/surgical nursing experience AND 2 years of case management experience in workers' compensation?
- Must comply with all state-specific licensure and certification requirements.
- Motivated –You take pride in exceeding goals and continuously improving.
- Organized – You can manage a fast-paced workload and multiple priorities with ease.
- Collaborative – You communicate clearly and work well with diverse teams and stakeholders.
- Committed – You uphold ForzaCare's mission to deliver high-quality, compassionate care and comply with all safety, ethical, and professional standards.
Nice-to-haves
- Additional certifications such as CCM , CIRS, or other case management credentials are preferred.
- prior experience in workers' compensation is strongly preferred