V104 - Frontline Intake Specialist

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: As a Frontline Intake Specialist at Job Duck, you will serve as the first point of contact for individuals reaching out during emotionally sensitive and often time-critical moments. This role is centered on listening carefully, providing clarity, and confidently guiding prospective clients toward the right next steps. Your daily work directly shapes the client experience and supports the overall efficiency of the practice by ensuring every inquiry is handled with care, accuracy, and follow-through. You will balance meaningful human interaction with structured administrative work, making this role ideal for someone who thrives in fast-paced, people-facing environments. Success in this role comes from empathy, attention to detail, and the ability to stay calm and organized while managing multiple conversations and priorities.

• Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Support two to three assigned administrative workflows during non-call time
• Accurately log all communications and activities within the CRM
• Maintain timely and consistent follow-up on all inquiries to ensure no opportunities are missed
• Convert qualified inquiries into scheduled consultations without a sales-driven approach
• Guide prospective clients through available services and assist with booking consultations
• Answer inbound calls, texts, and digital inquiries in a professional and empathetic manner
• Contribute to overall operational efficiency by reducing workload for other team members

Requirements:

• Minimum 1 year of experience working as an Intake Specialist or in customer service roles
• Strong verbal and written communication skills in English and Spanish
• To be an empathetic and composed communicator able to engage with individuals during stressful moments is key for this role
• Highly organized with consistent follow-through and accountability
• Adaptable and able to think on your feet while staying within defined workflows
• Detail-oriented with a strong commitment to accuracy
• Ethical and boundary-aware in all client interactions
• Comfortable handling frequent interruptions and shifting priorities
• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: High (45 calls on average daily)
• Software and Tools Required:

- CRM: GoHighLevel - VOIP: Familiarity with tools like RingCentral, DialPad, and others is ideal Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.